Communication2018-03-29T10:03:26+00:00

Communication

Want to raise your profile? Get others to listen? Prepare for leadership?

Communication Training

Our Programs

Ever wondered how some employees know how to get things done and get promoted quickly and consistently? Have you noticed that the most qualified, hardest working employee does not always get rewarded? The secret to their success is the depth of their network. It’s not enough to come to work and do an exceptional job. Your success is also affected by the quality of the relationships you forge within the company. To some people, networking internally appears to be unnecessary but nothing could be further from the truth.

Learning Outcome
• Feel more at ease with the networking process
• Use your leverage to help others succeed
• Prepare and position yourself for networking opportunities
• Raise your visibility and showcase your expertise

Content
• Analyzing your network
• Reaching out to colleagues and senior level professionals
• Using the company’s internal online networking platform
• The advantages of informational interviewing
• Being strategic in your approach to internal networking
• Developing an action plan and getting started

It is becoming increasingly vital for employees to be able to work in teams across functions and departments to meet organizational goals. Some people seem to have mastered the art of winning support for their ideas and projects even with no authority or powerful titles. They have mastered the ability to connect, communicate and get results, and it’s a skill that can be developed. This workshop will strengthen your capacity to influence and persuade others.

Learning Outcomes

  • Raise your level of self-awareness
  • Build more productive relationships
  • Get results, especially when working in teams
  • Win people over to your way of thinking
  • Make it seem effortless for people to like you and work with you
  • Recognize when influence becomes manipulation and how to avoid it

Content

  • Defining influence
  • The elements of influence
  • Understanding power bases
  • Influencing senior and junior employees
  • Building rapport and trust
  • Analyzing your network
  • Overcoming resistance
  • Getting others to agree

Although you desire to be a leader, desire is not enough. You must prepare and avoid the common traps that stunt the growth of future leaders before embarking on a leadership career. Leaders must look, sound and appear as leaders long before they transition into their first leadership position. Are you prepared?

Learning Outcome

  • Understand the impact of professional and social skills on one’s career
  • Gain a competitive edge
  • Build self-confidence
  • Improve relationships and give your best impression the first time

Content

  • Projecting a professional image with technology (voice mail, email, social media)
  • Making positive and lasting first impressions
  • Knowing how to play office politics to your advantage
  • Leveraging listening skills to build communication bridges
  • Devising proper business introductions and understand meeting etiquette
  • Mastering the art of saying “thank you”
  • Wardrobe essentials for a leadership image

It is essential for emerging leaders to be confident and present themselves well in order to be successful. This interactive workshop focuses on improving your professional skill sets to help you develop your competitive edge and present yourself with power.

Learning Outcomes

  • Distinguish yourself as a credible, active contributor who can achieve the right results
  • Gain the respect of colleagues
  • Stay in control and regulate your emotions in challenging situations without jeopardizing team morale, your career or the company’s reputation
  • Develop the confidence to build relationships in any setting

Content

  • Designing your personal policies and procedures
  • Analyzing your self-talk
  • Harnessing the power of first impressions
  • Presenting an external image that exudes power and class
  • The importance of speaking clearly and concisely to build credibility
  • Staying focused under pressure
  • Mastering the art of saying “thank you”

Successful managers are able to motivate, inspire and increase the engagement level of those around them with their communication skills.  They understand the importance of human interaction and that managers can set the limits and pace of the success of individual contributors, the team and eventually an entire organization with the strength of their communication skills.  In order to lead a high performing team that work diligently to achieve the organization’s strategic goals, managers must learn the fundamentals of effective communication.

Learning Outcomes

  • Improve employee morale
  • Reduce frustration among team members
  • Help employees feel valued
  • Foster positive relationships which result in higher functioning teams
  • Enable clarity of employee’s role and expectation

Content

  • Introduction to communication
  • The 7 C’s of communication
  • Types of communication passive, aggressive, passive aggressive, assertive
  • Choosing the right communication channel
  • Barriers to effective communication
  • Effective communication techniques
  • Your communication strategy

Your ability as a leader to make routine and difficult decisions that bring results will increase as you build your career. Companies place high value on employees who can correctly problem-solve in a timely manner. Unfortunately, many people are tentative at best with their decision-making capabilities. This workshop is designed to elevate your decision-making skills while still being creative in your approach.

Learning Outcomes

  • Make decisions calmly and confidently
  • Understand your own decision-making process
  • Quickly evaluate options
  • Minimize apprehension and mitigate risk
  • Learn how to make decisions in group settings
  • Understand and use a SWOT analysis
  • Avoid common decision-making mistakes
  • Fully commit to your decisions

Content

  • Assessing your decision-making skills
  • Characteristics of strong decision makers
  • Techniques to break free from being indecisive
  • Understanding the difference between intuitive decisions and analytical decisions
  • Rebounding from bad decisions
  • Review scenarios and the appropriate decisions

Conflict is usually an indication of an unmet need, yet many people try to avoid it at all costs.  As a manager, your ability to manage conflicts in your team before they fester will be crucial to reaching your performance goals and cultivating a work environment that fosters collaboration and productivity. Helping your employees to reduce stress in the moment and still feel confident enough to constructively approach conflict situations is essential in reaching resolutions.

Learning Outcomes

  • Understand the personal need behind conflict
  • Manage stress and remain calm
  • Understand causes of conflict in the workplace
  • Review healthy and unhealthy ways to address the issue
  • Understand the “ME” equation
  • Be respectful of differences
  • Listen attentively
  • Keep the desired end result in mind

Content

  • Types of conflict
  • Causes of conflict
  • Warning signs of conflict
  • Difficult personalities in the workplace
  • Strategies to address difficult personalities
  • Giving and receiving feedback
  • 4 steps to resolving conflict
  • Conflict resolution action plan

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